• Cover
• Table of Contents
• Executive Summary
• Background
• Proposed Restructuring
• Customer Services
• Effectiveness of Operations
• Best Practices
• Implementation and Change Management
• Conclusion

• Appendices:
• Appendix A: Performance Audit of Nevada's Enforcement and Collection of Child Support -- MAXIMUS Interview Log
• Appendix B-1: MAXIMUS Survey Questionnaire -- Caseworker Survey
• Appendix B-2: MAXIMUS Survey Questionnaire -- Supervisor Survey
• Appendix B-3: MAXIMUS Survey Questionnaire -- Central Office
• Appendix C-1: Survey Instruments -- Customer Satisfaction Survey Questionnaire
• Appendix C-2: Interview Questions -- Customers
• Appendix C-3: Interview Questions -- Non Supervisory Staff
• Appendix C-4: Interview Questions -- Supervisory Staff
• Appendix C-5: Customer Service Survey -- Summary Results
• Appendix D-1: Best Practices Peer States and Counties Matrix
• Appendix D-2: Best Practices Reference Guide
• Appendix D-3: Best Practices Detail
• Appendix E: Data Source Information Matrix
• Appendix F: Document Repository
• Appendix G: Cost Benefit Analysis Details
• Appendix H: Acronyms
• Appendix I: Report Exhibits
• Appendix J: DWSS and County District Attorney Comments
• Appendix K: Recommendations

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